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Decision details


Decision Maker: Adult Social Care Scrutiny Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Ms Scholefield introduced the report which summarised the feedback from three Councils in assessing the Three Conversation model of practice development and delivery. 


Councillor James described the report as very optimistic and the feedback as being positive however expressed interest in negative feedback to assist in learning and developing.  Ms Scholefield said she would provide details of the negative feedback, in relation to the new model, to the Committee.


The Chair referred to the fact that the report indicated that the new model had improved working practices across services and agencies.  Ms Scholefield said that each of the three authorities had all said that the new way of working had helped to reduce bureaucracy and had ultimately been a benefit to residents.  Ms Scholefield stated that relevant officers could circulate a link to a video which showed the positive impact of the new conversation model produced by Redbridge Council.


Councillor Saumarez pointed out that the London Borough of Waltham Forest was a very different borough to the ones in the case studies.  She asked whether officers anticipated any issues in that regard.  Ms Scholefield confirmed that, fundamentally, the model was right for Waltham Forest however said there would always be elements that required tweaking.  She added that there was the advantage of being able to learn from the other boroughs in the case study and that she hoped the new model would enable access to some residents who had been harder to reach in the past. 


The Chair referred to the importance of utilising Local Area Coordinators and other relevant agencies which could provide knowledge of potential referrals.  Ms Scholefield said that it was important to build on the Waltham Forest directory as the Council moved to the new operating model as staff and residents needed to be aware of local issues. 




The Committee recommended:


(a)  that officers circulate information from colleagues in other local authorities, regarding the negative aspects of the new conversation model, to the Committee;


(b)  Officers to circulate video regarding positive impact of the new conversation model produced by Redbridge Council.


Publication date: 04/02/2019

Date of decision: 09/01/2019

Decided at meeting: 09/01/2019 - Adult Social Care Scrutiny Committee

Accompanying Documents: